Last updated: 2026
This website is operated by Time 2 London Ltd, a company registered in England and Wales (company number: 08623340), with its registered office at 17 Hanover Square, London, W1S 1BN, United Kingdom ("Time 2 London", "we", "us", "our"). We are the data controller responsible for your personal data. We are committed to protecting your personal data and handling it responsibly. We may update this policy from time to time by updating this page. You should check this page periodically to ensure you are happy with any changes.
We collect information you provide directly when you create an account, make a purchase, submit a contact or watch enquiry, or otherwise interact with the site. This includes your name, email address, phone number, shipping address, and order history. Payment information is collected and processed exclusively by Stripe, our payment processor. Time 2 London Ltd never receives or stores your full card details. When you submit a refund request, you may upload photographic or video evidence. These files are stored securely and used solely for the purpose of processing your request. We also collect certain technical data automatically when you visit the site, including your IP address, browser type, device type, and pages visited. This data is collected via cookies and similar tracking technologies.
We use your personal data to process and fulfil your orders, including sending order confirmations and shipping notifications. We use your contact details to respond to enquiries and provide customer support. We use anonymised analytics data to understand how visitors use the site and to improve our content and user experience.
We rely on the following legal bases under UK data protection law to process your personal data: Contract — to create your account, process orders, arrange delivery, and handle refund requests. Legitimate interests — to maintain the security of our site, prevent fraud, and improve our services, in each case in a way that does not override your rights. Consent — for non-essential cookies, such as Google Analytics, which we only set once you have opted in via our cookie banner. You may withdraw this consent at any time (see "How we use cookies" below). Legal obligation — to keep records required for tax, accounting, and consumer protection purposes.
We keep personal data only for as long as necessary for the purposes described in this policy. Order and transaction records are generally retained for 6 years to meet our UK tax and accounting obligations. Account data is retained for as long as your account remains active, and account data is generally deleted within 12 months of account closure or on request, subject to any records we are legally required to keep for longer. Photographic or video evidence submitted with a refund request is retained only for as long as needed to process that request and resolve any related dispute.
Some of our service providers, including our website hosting and analytics providers, may process personal data outside the UK, including in the United States. Where this happens, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Addendum or Standard Contractual Clauses, to protect your personal data to UK standards.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. These include encrypted data transmission and access controls. No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach that affects your personal data.
Our website may contain links to other websites. Once you leave our site, we do not have any control over those websites and cannot be responsible for the protection and privacy of any information you provide whilst visiting them. You should review the privacy policy of any third-party website you visit.
We will not sell or rent your personal data to third parties. Under UK data protection law, you have the right to: access the personal data we hold about you; correct any inaccurate or incomplete data; request deletion of your personal data; restrict or object to our processing of your data; receive your data in a portable format; and withdraw your consent at any time, where we rely on consent (such as analytics cookies). To exercise any of these rights, please contact us at contact@time2london.com. We will respond to all valid requests within 30 days. If you believe that any information we hold about you is incorrect or incomplete, please contact us at contact@time2london.com and we will promptly correct it.