Question 1

Are all watches guaranteed authentic?

Accepted Answer

Yes, every timepiece undergoes our rigorous authentication process before listing carried out by our experts with over 10+ years of experience.

Question 2

What do the condition grades mean?

Accepted Answer

We use four grades: Unworn (never worn, full stickers), Mint (worn minimally, no visible marks), Excellent (light signs of wear, fully functional), and Good (honest wear consistent with age). Each listing states the grade clearly.

Question 3

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide via fully insured, tracked courier. All shipments are discreetly and securely packaged.

Question 4

Can I return a watch?

Accepted Answer

We accept returns submitted within 14 days of delivery, provided the watch is returned in full retail condition with all original packaging and papers. Unless the watch is proven to be faulty, you are responsible for the cost of return shipping and insurance, together with a payment processing fee of 2% (UK orders) or 5% (international orders) of the item's purchase price. If your watch arrives with any concerns, please contact us immediately.

Question 5

How do I pay?

Accepted Answer

We accept all major credit and debit cards, Apple Pay, Google Pay, PayPal and Revolut Pay. All payments are processed securely through Stripe.

Question 6

Can you source a specific watch for me?

Accepted Answer

Absolutely. Use the Contact form or email us directly with the reference, year, and condition you are looking for. We have an extensive network and can often source rare or discontinued references.

Question 7

Do watches come with original box and papers?

Accepted Answer

Each listing clearly states whether the original box and papers are included. This is always reflected in the price.

Question 8

How long does delivery take?

Accepted Answer

UK deliveries typically arrive within 1–2 business days. International shipments take 2–4 business days depending on destination. All deliveries are fully tracked and insured.

Frequently Asked Questions

Authenticity & Condition

Buying & Payment

Shipping & Delivery

Returns & Refunds

Box, Papers & Accessories

Sourcing & Selling

Servicing & Maintenance

Account & Orders