Return Policy

1. Our Approach At Time 2 London, every timepiece is individually authenticated, photographed, and described in detail before being listed. We take great care to ensure that what you receive matches exactly what is described on the site. We understand that purchasing a luxury watch is a significant decision. Our returns policy is designed to be fair and transparent, while reflecting the nature of high-value pre-owned goods. 2. Your Legal Right to Cancel (14-Day Cooling-Off Period) If you are a consumer ordering from within the UK, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order for any reason, without needing to give us a justification. This right is separate from, and in addition to, the rest of this Return Policy. This cancellation period begins as soon as your order is placed and expires 14 days after the day you (or someone you nominate) receives the watch. To exercise this right, tell us clearly that you wish to cancel — for example by emailing contact@time2london.com, or by selecting "Request a Refund" on your order once it has been delivered — before the cancellation period expires. A short, clear message is all we need — for example: "I'd like to cancel my order for the Rolex Submariner 116610LN, ordered on 3 June 2026, order number T2L-10482." If you cancel before your order has been dispatched, we will not ship it and will refund you in full without you needing to return anything — email us as soon as possible to arrange this. If you cancel after receiving the watch, you must send it back to us without undue delay and in any event no later than 14 days after you tell us you wish to cancel, following the process in "How to Request a Return" below. We will refund the full price you paid, including standard delivery costs (if any), within 14 days of receiving the returned watch, or of you providing evidence that you have sent it back, whichever is earlier. You are responsible for the cost of returning the watch unless it is faulty, damaged in transit, or not as described. We may deduct from your refund an amount reflecting any reduction in the watch's value caused by handling beyond what is reasonably necessary to establish its nature, characteristics, and functioning — broadly, the kind of handling you could expect to do in a shop. We will not refuse a refund outright merely because the watch has been tried on or examined; however, a watch that has been worn beyond this, serviced, resized, or altered will incur a deduction reflecting its reduced value. 3. Returns for Faulty, Damaged, Incorrect or Misdescribed Items Separately from your right to cancel above, if your watch arrives faulty, damaged, not as described, or is the wrong item, you can return it for a full refund. To report an issue, follow "How to Request a Return" below and upload photographic or video evidence — we will provide a prepaid return label and refund any return shipping costs you incur. 4. Other Returns and Condition Requirements Outside of your statutory cancellation right and the faulty-goods rights above, we ask that any returned watch be sent back with all original packaging, boxes, papers, tags, straps, bracelets, and accessories included. Items that have been serviced, sized, or altered after purchase (other than as arranged with us to resolve a fault) will incur a deduction from your refund reflecting their reduced resale value, in line with Section 2, though your statutory rights above are unaffected. 5. How to Request a Return To begin the process, log in to your account, navigate to your order history, and select "Request a Refund" on the relevant order. This option becomes available once your order has been delivered — if you wish to cancel before then, email us as described in Section 2. For claims involving a damaged, incorrect, or misdescribed item, photographic or video evidence must be uploaded at the time of submission. Do not return any item without first receiving an approval from us. Unauthorised returns will not be accepted. 6. Return Shipping For approved returns due to damage, incorrect, or misdescribed items, we will provide a prepaid shipping label by email. The watch must be packaged securely, using the original packaging where possible. For all other returns, you are responsible for the cost of return postage and insurance, together with a payment processing fee of 2% of the item's purchase price for UK orders, or 5% for international orders. The watch must be returned in full retail condition, in line with Sections 2 and 4. Return instructions including our address will be provided by email upon approval. You are responsible for the safe return of the item until it is received by us. Any damage incurred during return transit due to inadequate packaging may affect your refund. 7. Inspection & Refund Processing Upon receipt of your return, our team will inspect the watch and all accompanying items. We will notify you of the outcome by email within 14 days of receiving the returned item. If approved, a refund will be issued to your original payment method within 14 days of the outcome notification, calculated in accordance with Sections 2 and 4 above. 8. Refund Outcomes Once your return has been approved and sent back to us, it will be inspected. If, on inspection, we find an issue with the condition of the returned item (for example, missing stickers, or handling or wear beyond what is reasonably necessary to examine it), we will issue a reduced refund reflecting that issue rather than the full amount, in line with Sections 2 and 4 above. We will notify you by email with the outcome and next steps. 9. Authenticity Disputes If you believe the watch you received is not authentic, please contact us promptly at contact@time2london.com with photographs and a written description of your concerns. We take all authenticity disputes seriously and will work with you to resolve the matter. Fraudulent authenticity claims may result in account termination and legal action. 10. Exchanges We do not offer direct exchanges. If you wish to purchase a different timepiece, please initiate a return for the original item (subject to eligibility) and place a new order separately. 11. Contact For any questions about our return policy, please contact us at contact@time2london.com.