Privacy Policy

This website is operated by Time 2 London Ltd. We are committed to protecting your personal data and handling it responsibly. We may update this policy from time to time by updating this page. You should check this page periodically to ensure you are happy with any changes. What we collect We collect information you provide directly when you create an account, make a purchase, submit a contact or watch enquiry, or otherwise interact with the site. This includes your name, email address, phone number, shipping address, and order history. Payment information is collected and processed exclusively by Stripe, our payment processor. Time 2 London Ltd never receives or stores your full card details. When you submit a refund request, you may upload photographic or video evidence. These files are stored securely and used solely for the purpose of processing your request. We also collect certain technical data automatically when you visit the site, including your IP address, browser type, device type, and pages visited. This data is collected via cookies and similar tracking technologies. What we do with the information we gather We use your personal data to process and fulfil your orders, including sending order confirmations and shipping notifications. We use your contact details to respond to enquiries and provide customer support. We use anonymised analytics data to understand how visitors use the site and to improve our content and user experience. Security We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or alteration. These include encrypted data transmission and access controls. No method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify you promptly in the event of a data breach that affects your personal data. How we use cookies We use essential cookies to maintain your session, basket, and wishlist. These are strictly necessary for the site to function and cannot be disabled. With your consent, we use Google Analytics 4 to understand traffic patterns and user behaviour on the site. GA4 sets the following cookies: _ga (expires after 2 years), which identifies unique visitors, and _ga_B609DJGT91 (expires after 2 years), which maintains session state. These cookies do not collect personally identifiable information. You may withdraw your consent to analytics cookies at any time by clearing your browser cookies and declining when prompted on your next visit. You may also manage or disable cookies through your browser settings. Links to other websites Our website may contain links to other websites. Once you leave our site, we do not have any control over those websites and cannot be responsible for the protection and privacy of any information you provide whilst visiting them. You should review the privacy policy of any third-party website you visit. Controlling your personal information We will not sell or rent your personal data to third parties. You have the right to access, correct, or request deletion of the personal data we hold about you. To exercise any of these rights, please contact us at contact@time2london.com. We will respond to all valid requests within 30 days. If you believe that any information we hold about you is incorrect or incomplete, please contact us at contact@time2london.com and we will promptly correct it.